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en:firmware_upgrades_-_good_practices [2020/10/14 09:29] hchedjou created |
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| ====== Firmware Upgrades ====== | ====== Firmware Upgrades ====== | ||
| - | ===== This topic adresses the subject of firmware upgrades ===== | + | ===== This page gives information about firmware upgrades ===== |
| We are doing our upmost to improve your Zebrix experience on the CMS but the devices on site (screens, players) are also subject to improvement over the years. | We are doing our upmost to improve your Zebrix experience on the CMS but the devices on site (screens, players) are also subject to improvement over the years. | ||
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| Zebrix allows the remote installation of new firmware through the CMS. | Zebrix allows the remote installation of new firmware through the CMS. | ||
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| + | __The choice and action of device's firmware upgrade belongs to the administrator(s) of a Zebrix account__. However, we remain available to assist you if needed. | ||
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| Whenever a new firmware is available, you can find it on the hardware tools of a Zebrix device (Player or Screen) : | Whenever a new firmware is available, you can find it on the hardware tools of a Zebrix device (Player or Screen) : | ||
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| Note the status of the update, the tag is green and marked as "<color #22b14c>stable</color>" which indicates it has been thoroughly tested by our technical team | Note the status of the update, the tag is green and marked as "<color #22b14c>stable</color>" which indicates it has been thoroughly tested by our technical team | ||
| and that it is safe to upgrade the firmware of the device. | and that it is safe to upgrade the firmware of the device. | ||
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| + | To upgrade the firmware of any Zebrix device, simply select the desired firmware on the list then click on "install" | ||
| + | The device will download the firmware (depending on the site connection quality this part can take more or less time), when the update file is properly | ||
| + | downloaded, the device will install the update automatically and then reboot and resume playback | ||
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| + | <WRAP center round info 70%> ** A Zebrix device usually takes less than 10 minutes to complete the update process once it's started (after the update file is properly downloaded) ** </WRAP> | ||
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| ===== Here are a few tips about the firmware upgrades ===== | ===== Here are a few tips about the firmware upgrades ===== | ||
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| + | Although the firmware update process is a proven functionality in Zebrix, it should always be used while following some common IT rules : | ||
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| + | - If it is not broken, do not try to fix it : meaning if your device is working flawlessly and does not need an update, do not update it | ||
| + | (Should there be a recommended update to install, we will communicate and encourage you to do so) | ||
| + | - Avoid launching updates to a device in the middle of the working day (or on a device where the audience can see the device updating) | ||
| + | - Always try to launch any update in closed store hours or off-peak hours | ||
| + | - When using a new update, always update one device and monitor it for some time before deploying the update on a bigger scale | ||
| + | - Avoid update players with a specific configuration such as LED screens, touch screens, or with a particular network configuration | ||
| + | - If you are not sure about an update, please contact us before taking any action. | ||
| + | - If you meet any difficulty in the update process, do not go further and contact Zebrix support for assistance. | ||
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