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--- en:firmware_upgrades_-_good_practices [2020/10/14 09:30]
hchedjou
+++ en:firmware_upgrades_-_good_practices [2021/08/25 10:29] (current)
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 Zebrix allows the remote installation of new firmware through the CMS.
+__The choice and action of device's firmware upgrade belongs to the administrator(s) of a Zebrix account__. However, we remain available to assist you if needed.
 Whenever a new firmware is available, you can find it on the hardware tools of a Zebrix device (Player or Screen) :
@@ Line 19: / Line 22: @@
 Note the status of the update, the tag is green and marked as "<color #22b14c>stable</color>" which indicates it has been thoroughly tested by our technical team
 and that it is safe to upgrade the firmware of the device.
+To upgrade the firmware of any Zebrix device, simply select the desired firmware on the list then click on "install"
+The device will download the firmware (depending on the site connection quality this part can take more or less time), when the update file is properly
+downloaded, the device will install the update automatically and then reboot and resume playback
+<WRAP center round info 70%> ** A Zebrix device usually takes less than 10 minutes to complete the update process once it's started (after the update file is properly downloaded)  ** </WRAP>
 ===== Here are a few tips about the firmware upgrades =====
+Although the firmware update process is a proven functionality in Zebrix, it should always be used while following some common IT rules :
+- If it is not broken, do not try to fix it : meaning if your device is working flawlessly and does not need an update, do not update it
+ (Should there be a recommended update to install, we will communicate and encourage you  to do so)
+- Avoid launching updates to a device in the middle of the working day (or on a device where the audience can see the device updating)
+- Always try to launch any update in closed store hours or off-peak hours
+- When using a new update, always update one device and monitor it for some time before deploying the update on a bigger scale
+- Avoid update players with a specific configuration such as LED screens, touch screens, or with a particular network configuration
+- If you are not sure about an update, please contact us before taking any action.
+- If you meet any difficulty in the update process, do not go further and contact Zebrix support for assistance.