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en:firmware_upgrades_-_good_practices [2020/10/14 11:53] hchedjou |
en:firmware_upgrades_-_good_practices [2021/08/25 10:29] (current) |
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| Zebrix allows the remote installation of new firmware through the CMS. | Zebrix allows the remote installation of new firmware through the CMS. | ||
| - | The choice and action of device update is | + | |
| + | __The choice and action of device's firmware upgrade belongs to the administrator(s) of a Zebrix account__. However, we remain available to assist you if needed. | ||
| Whenever a new firmware is available, you can find it on the hardware tools of a Zebrix device (Player or Screen) : | Whenever a new firmware is available, you can find it on the hardware tools of a Zebrix device (Player or Screen) : | ||
| Line 36: | Line 37: | ||
| (Should there be a recommended update to install, we will communicate and encourage you to do so) | (Should there be a recommended update to install, we will communicate and encourage you to do so) | ||
| - Avoid launching updates to a device in the middle of the working day (or on a device where the audience can see the device updating) | - Avoid launching updates to a device in the middle of the working day (or on a device where the audience can see the device updating) | ||
| + | - Always try to launch any update in closed store hours or off-peak hours | ||
| - When using a new update, always update one device and monitor it for some time before deploying the update on a bigger scale | - When using a new update, always update one device and monitor it for some time before deploying the update on a bigger scale | ||
| - | - | + | - Avoid update players with a specific configuration such as LED screens, touch screens, or with a particular network configuration |
| + | - If you are not sure about an update, please contact us before taking any action. | ||
| + | - If you meet any difficulty in the update process, do not go further and contact Zebrix support for assistance. | ||
