Differences
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en:patch_poweroff [2025/06/10 14:57] admin created |
en:patch_poweroff [2025/06/10 15:01] (current) admin [Is my player concerned?] |
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| ===== Is my player concerned? ===== | ===== Is my player concerned? ===== | ||
| All players sold since March 2025 requires, at least, the firmware version **23.04-04+do**. | All players sold since March 2025 requires, at least, the firmware version **23.04-04+do**. | ||
| - | A small amount of devices has been sold without this version and may be concerned by the "power off" problem. | + | A small number of devices has been sold without this version and may be concerned by the "power off" problem. |
| If your player have a serial starting by K1963Q and use the firmware **23.04-04** instead of **23.04-04+do** or superior, then you need to install the patch. | If your player have a serial starting by K1963Q and use the firmware **23.04-04** instead of **23.04-04+do** or superior, then you need to install the patch. | ||
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| You'll need to avoid the screen off sequence that turns the device off, try to display a static page instead of a playlist. | You'll need to avoid the screen off sequence that turns the device off, try to display a static page instead of a playlist. | ||
| - | - From the CMS, set a static content (a static single image or page, instead of a playlist) to on the impacted player, this should avoid it to shut down. | + | - From the CMS, **set a static content** (a static single image or page, instead of a playlist) to on the impacted player, this should avoid it to shut down. |
| - | - If powered off, turn the player ON (by pressing the button). | + | - If powered off, **turn the player ON** (by pressing the button). |
| - | - It's likely that the first time you try to start the player, it will face the bug and shut down again. If so, turn the player ON again, it should work at the second attempt. | + | - It's likely that the first time you try to start the player, it will face the bug and shut down again. If so, **turn the player ON again**, it should work at the second attempt. |
| - | - Once the player is displaying the static page successfully, install the **disabled-poweroff.zeb** package from the CMS. Installation is quick (less than 30 seconds). This can be done by clicking to the gear icon (Hardware tools) on the concerned player in the “Screens section” and from the “firmware tab”. | + | - Once the player is displaying the static page successfully, **install the **disabled-poweroff.zeb**** package from the CMS. Installation is quick (less than 30 seconds). This can be done by clicking to the gear icon (Hardware tools) on the concerned player in the “Screens section” and from the “firmware tab”. |
| - The player will do a final reboot. It's possible that it will shut down instead of rebooting, immediately after installing the package, due to the bug in question. If this is the case, a final manual power ON should be performed. | - The player will do a final reboot. It's possible that it will shut down instead of rebooting, immediately after installing the package, due to the bug in question. If this is the case, a final manual power ON should be performed. | ||
| - | - Problem solved! | + | |
| + | - Problem solved, there is a **+do** appended to the firmware version. | ||
