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en:samsung_screen_troubleshoot_guide [2021/07/07 11:18] admin [Check the firmware version, the current recommended needs to be installed] |
en:samsung_screen_troubleshoot_guide [2022/08/08 11:18] (current) admin [Highly recommended settings for high(er) availability] |
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| - | ====== Check the network ====== | + | ===== Check the network ===== |
| * Is the firewall properly configured? [[en:prerequis_sssp|Check network prerequisites]] | * Is the firewall properly configured? [[en:prerequis_sssp|Check network prerequisites]] | ||
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| **It didn’t help ? go to the next step.** | **It didn’t help ? go to the next step.** | ||
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| + | ===== Highly recommended settings for high(er) availability ===== | ||
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| + | We know that people on premise sometimes use the remote control of the display or the screen's physical button even they shouldn't. | ||
| + | The screen can then switches its source (and exits zebrix) or could be powered off (in standby mode). In both situations, the screen will remain offline on zebrix. | ||
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| + | There are two very useful settings that could automatically recover zebrix in these cases: | ||
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| + | * The **Autosource switching** feature can ensure that the display always switches back to zebrix app after a source change. | ||
| + | * The **Timer ON** will automatically power on the display based on a daily scheduled power on, so in case of a power off via the remote control, the screen will be back online in less that 24 hours. | ||
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| + | Here is a link that explains how to enable these features: [[en:samsung_recommended_settings|]] | ||
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| ===== Empty the cache from the CMS: ===== | ===== Empty the cache from the CMS: ===== | ||
