zebrix documentation : Quick user guide for the Zebrix Queue Manager (QMS) desktop application

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====== Quick user guide for the Zebrix Queue Manager (QMS) desktop application ======

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===== 1. Install the Zebrix Queue Manager (QMS) desktop application =====
==== Presentation ====
The Zebrix Queue Manager (QMS) desktop application allows a counter to manage its queue. The application must be installed on the workstation of each counter.

==== 1 Prerequisites ====
=== 1.1 Material ===

The Zebrix Queue Manager desktop application only works on a Windows (PC) environment

=== 1.2 App download ===

To obtain the application, you must log in to the QMS web application online at the following address
[[https://qms.zebrix.net]] and log in with your credentials.
You can trigger the download of the application by clicking on the **Download app** button or by clicking on the following link [[https://qms.zebrix.net/app.zip]]
{{ :fr:downloadapp.png |}}

You will then need to go to the compressed ".rar" zebrix-qms-desktop folder uploaded to your computer, extract it with a right click on the file, extract the file.

=== 1.3 Running the application ===

{{ :fr:appdesktop_installapp1.png |}}

Double-click the extracted file to start the installation. It is possible that an alert message is displayed, the Windows fire wall may react to the installation of this new application.

{{ :fr:appdesktop_installapp2.png?800 |}}.

You will need to click on additional information to discover the **Run anyway** button and finally click on it to complete the launch
{{ :fr:appdesktop_installapp3.png?800 |}}

==== 2 Configuration ====
When launched, the application asks you to enter the IP address of your Zebrix Queue Manager server, enter it
and click confirm. **The IP address of the server has normally been communicated to you**, otherwise contact your support.

{{ :fr:appdesktop_ipserveur.png?800 |}}

Then choose the window to control, then click on confirm.
{{ :fr:appdesktop_configurateguichet2.png?800 |}}
{{ :fr:appdesktop_configurateguichet3.png?800 |}}

The counter is ready to operate
{{ :fr:statutdefault.png?800 |}}

==== 3 Interface ====
=== Presentation ===

{{ :fr:appdesktop_map.png?800 |}}
|1|**Ticket in progress**|Indicates information about the ticket currently being processed|
|2|**Queue by skill**|Indicates the number of tickets waiting by skill|
|3|**Call next visitor button**|This button closes the current ticket and goes directly to the next ticket|
|4|**Recall button**|This button reissues the ticket alert for the current ticket|
|5|**Failure button**|When the visitor has not shown up, this button allows you to move on to the next ticket|
|6|**Transfer button**|This button allows you to transfer the ticket to another counter|
|7|**Close button**|This button ends the current ticket, but pauses the ticket window until the call next visitor button is triggered|
|8|**Settings**|language, display, logout settings|

=== Ticket in progress ===
{{ :fr:ticketencour.png?800 |}}
|1|**Current ticket number**|Number present on the visitor’s ticket|
|2|**Skill concerned**|Skill linked to the current ticket|
|3|**Wait Duration**|Estimated Wait Duration|
|4|**Interaction duration**|Ticket processing time|


=== Queues ===

{{ :fr:queuequeue.png?800 |}}
|1|**Skill tile**|Gathering information from a skill's queue|
|2|**Skill Name**|
|3|**Skill priority**| The **+** and **-** buttons allow you to change the priority of the skill|
|4|**Number of tickets waiting in the skill**|The estimated waiting time is also indicated|

=== Settings ===
{{:fr:parameters.png?600|}}
|1|**Server selection**|Allows you to enter the QMS server IP|
|2|**Language selection**|Allows you to choose the interface language|
|3|**Desktop application display**|Allows you to display the application in a more condensed form on the screen|
|4|**Pin**|Allows you to freeze the app on the desktop|
|5|**Logout**|Allows you to log out of the desktop app|